Return & Refund Policy

At SRR Bakers Mart, operated by SRI RAJA RAJESWARI DISTRIBUTORS, customer satisfaction is important to us. We strive to supply quality bakery, confectionery, ice cream, and food industry products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged during transit.
• The product received is defective or unusable.
• An incorrect product has been delivered.
• The product quantity does not match the order.

To be eligible, you must notify us within 48 hours of delivery.

2. Non-Returnable Products

The following products are generally not eligible for return:

• Opened or used products
• Perishable goods
• Customized or special-order items
• Products damaged due to improper storage or handling after delivery
• Products returned without original packaging
• Clearance, promotional, or sale items unless damaged or defective

3. Return Request Process

To request a return or replacement, please contact us with:

• Order Number
• Product Name
• Reason for Return
• Photos of the product and packaging (if damaged or defective)

Email: srrfats@gmail.com
Phone: +91 95532 39549

Our team will review your request and respond within a reasonable timeframe.

4. Replacement Policy

If the return request is approved, we may:

• Replace the product with the same item, subject to availability, or
• Provide an alternative solution deemed appropriate by our team.

5. Refund Policy

Refunds may be approved in the following situations:

• Product is unavailable after order confirmation.
• Wrong product delivered and replacement is not possible.
• Damaged or defective product where replacement is not feasible.
• Order cancelled before shipment approval.

Approved refunds will be processed to the original payment method.

6. Refund Processing Time

Once approved, refunds are generally processed within 7–10 business days.

Actual credit timelines may vary depending on your bank, payment gateway, or financial institution.

7. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team.

After Shipment

Orders that have already been dispatched cannot be cancelled and will be subject to this Return & Refund Policy.

8. Shipping Charges

• Shipping charges are generally non-refundable.
• In cases where the return is due to our error (wrong, damaged, or defective product), return shipping costs may be borne by us.
• For any other approved returns, customers may be responsible for return shipping costs.

9. Inspection of Returned Products

All returned products are subject to inspection upon receipt.

We reserve the right to reject returns if:

• The product has been used.
• The product is not in its original condition.
• Required proof of purchase is unavailable.
• Return conditions are not met.

10. Limitation of Liability

Our liability for any approved refund or replacement shall be limited to the purchase value of the affected product.

We shall not be liable for indirect, incidental, or consequential losses arising from product use or delayed deliveries.

11. Contact Us

For return, replacement, or refund requests, please contact:

SRI RAJA RAJESWARI DISTRIBUTORS
8-1-107/4, Krishna Nagar, Gajuwaka,
Visakhapatnam, Andhra Pradesh – 530026, India

📞 +91 95532 39549
✉️ srrfats@gmail.com

We are committed to resolving genuine concerns promptly and ensuring a smooth shopping experience for our customers.